Hey there, welcome to another tutorial of mine! Neat scanner without neat software. Last week I published the tutorial on how to extend the life of an ink cartridge, and today I’m going to talk about HP Printer Error Codes.
The printer is no longer under warrenty. I determined the firmware was current using HP's firmware update toolon their Software and Driver downloads page. The model of the printer is HP ENVY 5540 series. I tried the Hard Start but it did not solve the problem.
Error code -9923 is an issue that involves printers connected to computers that run macOS. Here are steps on how to troubleshoot error code -9923 on Mac. 3 wrong attempts on your password will result in a block on your account for security reasons. If this occurs, please contact a member of the team. Tips for better search results. Ensure correct spelling and spacing - Examples: 'paper jam' Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. Examples: LG534UA For Samsung Print products, enter the M/C or Model Code. For HP products a product number. Examples: LG534UA; For Samsung Print products, enter the M/C or Model Code found on the product label. Examples: “SL-M2020W/XAA” Include keywords along with product name. Examples: 'LaserJet Pro P1102 paper jam', 'EliteBook 840 G3 bios update' Need help finding your product name or product number?
To start of, I remember my first printer, it was a HP model for around $80, maybe $90 tops. Back then they were quite popular since they introduced several lines of affordable printers through the States. I thought that my model was cheap, but soon enough I figured out that you could get a printer with half full ink cartridges for even less then that. For HP that was quite a move since they mostly focused on business customers and office/seminar room equipment. Regardless of that, with that amount of affordable devices, HP generated a vast amount of users, which in return backfired with device failures.
To manage all of that, they tried to stick all the errors in to codes, and today I’m going to talk about them. Not just a few mind you, I’m going to cover the full list, and there are over 30 of them.
But before I start, you don’t have to go through the whole list code by code, feel free to use CTRL + F in your browser and type in your code number as “HP Printer Error Code Error x” with x representing the number, and you will find it on the list below within seconds.
To start of the list, let’s go through the error codes which you can solve by yourself with just a few clicks or through a power cycle.
Easy to solve HP Printer Error Codes
In this category we have the simple error codes connected mainly to the drivers, ink or toner cartridges and other easy to solve situations. It’s recommended that you try to solve it by yourself since it’s just a few minutes of work.
- HP Printer Error Code 02 – One of the most common issues, the computer is telling you that there is either a driver or printer cable problem. Power cycle the device, and if it doesn’t work, try to unplug everything and leave it for a few minutes like that, then connect it back on and try to reinstall the drivers. If the problem persists (which is not that common), then it might be a hardware problem and you should contact the customer support.
- HP Printer Error Code 10 – This error is also called the “Supplies Memory Error”, and it indicates that the machine is not recognizing the ink or toner cartridge chip, it can’t read it. Again, try resetting the device, and if the problem persists, see if you can somehow fix the cartridge problems, if not, there might be either a hardware issue with the cartridges or with the device. This problem usually comes up when people try to exchange chips between new and old cartridges.
- HP Printer Error Code 11 – This one is simple, your printer needs paper, add new sheets to the tray.
- HP Printer Error Code 12 -You either didn’t install the ink or toner cartridges properly or the cover of the printer is still open, check everything and try again.
- HP Printer Error Code 13 – This error code indicates a paper jam, follow the instructions on screen.
- HP Printer Error Code 14 – The device is not recognizing your ink or toner cartridges, reinstall them to solve it.
- HP Printer Error Code 16 – Ink or toner level is low or the cartridges are completely empty, exchange them to solve it.
- HP Printer Error Code 20 – The print job is to large and can’t fit in to the printers memory, either send all the documents separately to the device or try reducing the DPI of the document.
- HP Printer Error Code 21 – Similar error as above, printer memory exceeded.
- HP Printer Error Code 22 – The devices are not recognizing each other, either the printer doesn’t see the PC or the PC doesn’t see the printer. Either way, check the connection between them and make sure that the cable and the slots are working properly.
- HP Printer Error Code 24 – Printer can’t handle that many print jobs, again, make them smaller.
- HP Printer Error Code 25 – Similar error as above, printer memory exceeded.
- HP Printer Error Code 30.1 – At first it looks complicated, the hard disk drive within your machine has crashed, but is usually solved with one click on the devices screen. Check the device and the printer program for further instructions (usually it pop’s up immediately after this happens).
- HP Printer Error Code 40 – There has been a data transfer error, similar to the code 22, check all cable connections and make sure that the devices communicate properly with each other.
- HP Printer Error Code 41 – Printer encountered an engine error, again, power cycle the device or plug it out completely for a few minutes and turn it back on, should solve the problem.
- HP Printer Error Code 49 – This particular error can be a bit problematic since it depends from one printer to another, you can find the exact cause within the PDF manual of your exact device, but overall it’s associated with the firmware of the device. Try to update the firmware and do the power cycle process again, if it doesn’t help, then there is a hardware problem and you should contact the customer support.
- HP Printer Error Code 51 – Usually happens with older models, the error indicates that there is a problem with the scanner or the tab on the bottom of your ink or toner cartridge is missing/broken.
- HP Printer Error Code 54 – While exchanging your cartridge, you forgot to remove the sealing plastic/tape from it. Just do it properly and the device should work.
- HP Printer Error Code 56 – This depends on the exact model of your printer, but is caused by either taking out the paper tray and pushing it back in, the stacker needs to be reinstalled, the duplex unit is not used correctly or it’s not enabled when printing envelopes.
- HP Printer Error Code 60.xx – If you’re owning a newer model, then this error is quite common with them. The motorized tray lift can’t move properly, you need to check if there are any obstructions in it, staples, paperclips, pieces of plastic etc. Remove them and it should work.
- HP Printer Error Code 69 – The duplex unit, which is used for double sided printing, has encountered an error. Either there is some type of obstruction on it or you need to insert the papers again.
Medium hard Printer Errors which ask either for a tutorial or some little skill
Here we’re talking about simple things which you can do by yourself if you know what to look for and what exactly to do. At this point, a HP User Manual would be useful, if you have one, if not, contact the HP customer support over phone to guide you through the process. Here’s the full list:
- HP Printer Error Code 30 – This code is usually connected to the PostScript firmware errors , print an alternative PostScript file or reset the PostScript SIMM.
- HP Printer Error Code 61 – The formatter board is defective, can also be bad memory SIMM’s. You need to reseat the memory chips or replace the formatter board to resolve this. A defective formatter board or bad memory SIMMs has been detected. Reseating the memory chips or replacing the formatter board should resolve this.
- HP Printer Error Code 62 – Same as above
- HP Printer Error Code 63 – Same as above
- HP Printer Error Code 64 – You might have a defective D.C. controller, you fitted the DIMM’s wrong, they might also be a firmware issue. Try power cycling or reseating the DIMM’s.
- HP Printer Error Code 65 – Same as above
- HP Printer Error Code 66 – You connected or installed an additional paper or envelope tray, check the connections and restart the device. If you can’t find a solution contact an HP engineer.
- HP Printer Error Code 67 – Similar to the Service Printer Error or Printer Memory Error, check the paper trays and be sure that they are not damaged, together with the connection cables, and if that doesn’t work try reseating the SIMM’s.
- HP Printer Error Code 68 – You’re having a NVRAM error, either it’s full or needs a reset.
- HP Printer Error Code 59 – The motor is giving out an error, either the main one, the fuser motor, the ETC motor or the image drum one. Reseat or exchange the memory of the device to resolve the issue.
Difficult HP Printer Error Codes which ask for an HP engineer to solve it
If you’re within this category of errors, and still have a device which is under warranty, you need to go and service it immediately. In case it’s out of warranty, you can try and do it yourself with the help of YouTube tutorials and Amazon spare parts, but overall the best recommendation is to bring it to someone who knows what’s he’s doing.
So, to cover the errors:
- HP Printer Error Code 50.1 – The printer is telling you that there is an error with the fuser, probably caused by a low temperature situation, and the fuser can’t warm up.
- HP Printer Error Code 50.2 – Again, similar to the above situation, the fuser can’t warm up or the warm-up period timed out.
- HP Printer Error Code 50.3 – This one is connected to the thermistor, which became to hot, so you’re having a high temperature problem.
- HP Printer Error Code 50.4 – In 99% of situations this is caused by a bad mains supply, with the fuser being defective.
- HP Printer Error Code 50.5 – This error means that the printer detected the wrong type of fuser, which is also caused by not replacing the fuser properly.
- HP Printer Error Code 50.6 – The device is overheating and the fuser heater has been cut-off.
- HP Printer Error Code 50.7 -This error is connected to the fuser pressure release mechanism failure, and is caused by the fuser drive motor.
- HP Printer Error Code 50.8 – The second thermistor is not working as it should, error detected with the thermistor.
- HP Printer Error Code 50.9 – Again connected to the temperature, basically the fuser is to hot, so the device is telling you that it detected a high fuser temperature
- HP Printer Error Code 52 – The polygon mirror, which is used by the scanner, has encountered an error.
- HP Printer Error Code 55 – The DC controller and the formatter are not communicating properly between each other, the error code indicates poor connection.
- HP Printer Error Code 57.xx – The fans of your HP printer have failed to work, they probably need to be exchanged.
- HP Printer Error Code 58.xx – This one is a bit complicated, it’s either the environmental sensor, the fans, power, memory or DC controller. Whatever it is, it needs assistants from a HP engineer.
Once again, please do not attempt to fix these errors if you’re not an engineer or a person who knows what’s he or she doing, you can not only damage the device but also hurt yourself in the process (I mean, it’s not like the printer is going to take a baseball bat and hit you with it, but there are chances of an electric shock and other fun-fun things with which you don’t want to tinker).
HP Printer Errors Codes which are rare and you’re probably cursed, or something, to actually get them
Here we’re talking about issues with the SIMM PostScript or you, somehow, forced an incompatible cartridge of an other device in to your device. Whichever it is, you’re going to get the HP Printer Error Code 70 or HP Printer Error Code 71.
What to do once you recognize what your error code is?
You’re having three solutions, and I would mainly focus on the first one, which is solving it by yourself. Once you see what the error is, try to google or YouTube the solution, in most cases thousands and thousands of people had the same error as you, and they either found a solution and shared it, or someone else helped them with writing a tutorial.
The second solution is to contact the customer support from HP and ask them t o guide you through the process. The third solution is to service the device, which is actually the last thing you want since then you’re without your printer for at least a week, and it’s not that efficient if you’re having a simple “restart me” error and you’re not willing to solve it yourself first.
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Most printers work well with Mac. Whether it’s a single-function or a multi-function printer, wired or wireless, you could probably connect it to your Mac and use it conveniently. All you need to do is connect the printer via Bluetooth, cable, or macOS’ wireless printing technology called AirPrint.
However, some Mac users reported getting error code -9923 on High Sierra whenever they try to scan something using their printer. This error is not limited to a specific brand and type of printer, signifying that the cause of the problem is macOS-related and not printer-related.
What Is Error Code -9923?
Error code -9923 is an issue that involves printers connected to computers that run macOS. According to reports, the printers worked fine and the printing function remained unaffected by the error. The problem appeared whenever they tried to scan a document or an image.
The error message reads:
An error occurred while communicating with the scanner. (-9923)
When this error appears, the printer completely fails to function and needs to be restarted. Wireless printers, on the other hand, also need to be reconnected to become functional again. Some users, however, reported that restarting the printer only caused them to get stuck in an error loop, causing significant inconvenience.
What Are the Causes of Error Code -9923?
According to the error message, it seems like there is a communication problem between the printer and the computer. Here are some of the factors that could interfere with the connection between your printer and Mac, causing error code -9923 to appear: Voice tuner software free for pc.
- Loose cable
- Damaged USB port
- Virus or malware infection
- Incorrect internet settings
- Corrupted or outdated printer software
- Power-related printer problems
This problem appears not only on High Sierra but other versions of macOS as well. Let us show you several ways to fix this printer problem by dealing with the common causes of error code 9923.
How to Fix Error 9923 on Mac
Before you directly try to resolve error code -9923, do some basic troubleshooting steps first to see if the problem would go away. Disconnect other computer accessories like external keyboard, mouse, speakers, or flash drives from your Mac. Make sure that the USB port and the cable you are using for the printer are in good working condition. Try using another port or another cable to check if there are any problems with these components.
Use Mac cleaning tool to delete junk files that might be blocking the connection between your printer and Mac. Restart your computer and printer to refresh both systems. Once you’ve completed these basic steps, you can then proceed with the solutions below.
Solution #1: Update Your Printer Software.
Most printers nowadays are plug-and-play, which means you don’t need to install anything and they are ready to use once you plug them in. However, some software is still installed in the background, storing your settings and other printer-related data. To make sure your printer software or app is updated, do the following:
- Click on the App Store icon found on the Dock.
- Click on the Updates tab at the top menu.
- Look for new software update for your printer, then click the Update button. You can also click Update All to install all available updates.
If you didn’t find any update in the App Store, go to the manufacturer’s website to check new updates for your printer. Make sure you have the correct model number to avoid downloading the wrong update. Install the update according to instructions, then check if the error has been resolved.
Solution #2: Reset Printer.
If you ever run into a printing problem such as error -9923, resetting the printing system on your Mac can help get it running smoothly again. macOS has a hidden feature you can use to clear out your list of devices and reset your printing preferences. To reset your printer, follow the steps below:
- Click the Apple icon to launch the Apple Menu, then choose System Preferences.
- Click Printer & Scanners.
- Right-click on the name of your printer from the left-side menu, then select Reset printing system.
- Click the Reset button to confirm.
- Type in your admin password when prompted, then hit OK.
- After this process, your list of printers and scanners should be empty.
- Re-add your printer by clicking the (+) button at the bottom of the left-side menu.
- Click on your printer from the list of options that appears.
- Click the Add button to add your printer to your system.
Now you have a freshly added printer to your printing system. Try scanning an image or document to check whether it is working fine.
Solution #3: Reset SMC.
The System Management Controller or SMC is responsible for recognizing external devices that are plugged into its ports. If you’re using a cable to connect your printer to your Mac, you might need to reset your SMC to get your printer working properly again.
To reset your Mac’s SMC, follow these instructions:
- Shut down your Mac.
- If you have a removable battery, remove it then hold the Power button for five seconds.
- If you have a non-removable battery, press and hold this key combination for 10 seconds: Shift + Control + Option + Power.
- Release the keys. Re-install the battery if it has been removed.
- Press the Power button again to boot up your Mac.
Hp Printer Error Codes
Once you have restarted your Mac, try using the printer again to see if resetting the SMC worked.
Solution #4: Edit Your Printer Settings.
One of the causes of error code 9923 is incorrect internet settings on your printer software. This is particularly true for wireless printers. For some reason, macOS has trouble connecting wirelessly with a printer that has IPv6 enabled.
To fix this error, you need to log into your printer’s web interface to access the settings. Look for the network settings and disable any IPv6 settings. If you’re using an HP printer, for example, switch to Enable IPv4 only instead of the default Enable both IPv4 and IPv6.
Close the web interface, restart your router, and then restart your printer to see if the error has been fixed.
Summary
Hp Error Codes For Macbook
Printers have made it easier to scan images and documents, then save them directly to Mac. But because of error code -9923, some users recently find it impossible to use the printer’s scan feature. If restarting your printer and your router does not work, you can try the above fixes to deal with error code -9923 on Mac and get your printer functioning properly again.
Hp Computer Error Codes List
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